How Kinetic-ID Reduced Workstation Downtime at a Children’s Hospital in London
A children’s hospital in London needed its mobile workstations to be available around the clock. By switching to a full fleet of Kinetic-ID ID-Flex 3 workstations, the hospital replaced a costly and slow repair cycle with a system its own IT team could fix in minutes.
A children’s hospital in London needed its mobile workstations to be available around the clock. When the fleet that had been running started spending more time out of service than on the wards, the Trust needed a solution it could control.
By switching to a full fleet of Kinetic-ID ID-Flex 3 workstations, the hospital replaced a costly and slow repair cycle with a system its own IT team could fix in minutes.
The Challenge: Downtime That Was Hard to Fix and Expensive to Live With
The hospital had been running a fleet of mobile workstations from an overseas manufacturer. The carts themselves worked, but when something went wrong, the repair process was slow, expensive and largely out of the Trust’s hands.
The problems were practical:
• Spare parts had to be sourced from overseas, creating long lead times
• Repairs were expensive and required specialist engineers to visit the site
• Engineers could take weeks to arrive, leaving carts out of service
• The Trust had no way to carry out repairs internally
For a hospital where clinicians depend on mobile workstations to access patient records at the bedside, every cart sitting broken in a storeroom is one less available on the ward. The cumulative effect across a full fleet was unsustainable.
The Solution: A Workstation the Trust Could Fix Itself
The hospital made the decision to replace its fleet with Kinetic-ID ID-Flex 3 workstations. The ID-Flex 3 is built around a modular electronics system called the POD, and this is what changed the support model entirely.
If a workstation develops a fault, the Trust’s own IT team can remove the POD and replace it with a spare in under five minutes, using just two allen keys. No engineer visit. No waiting for parts. The cart goes straight back to the ward.
Kinetic-ID’s service model works alongside this:
• Spare POD bank: The hospital keeps a small number of spare PODs on site, so a replacement is always available
• Courier collection: Kinetic-ID collects the affected POD and repairs it at the factory
• Five-day turnaround: Repaired PODs are returned to site within five working days, keeping the spare bank topped up
• Local manufacturer: Kinetic-ID is UK-based, so parts and support are never far away
Meet the ID-Flex 3
The lightweight mobile workstation built for bedside care. Nurse-first mobility, electronic height adjustment, and an EN 60601-certified medical-grade DC power system — with a removable pod design that lets your team service carts on site instead of waiting on engineers.
See the ID-Flex 3
A Different Way of Working
“Our previous workstations could be slow and expensive to repair, and we’d sometimes wait weeks for an engineer to come out. With the Kinetic-ID carts, if a unit goes down our own team can swap the POD out in a few minutes using a couple of allen keys. We keep a few spares on site so the cart goes straight back to the ward. It’s taken a lot of the waiting out of keeping the fleet running.” Assistant Director, ICT Services — Children’s Hospital, London
The Outcome: A Fully Supported Fleet with Minimal Downtime
Since moving to Kinetic-ID, the hospital has standardised its full fleet of mobile workstations on the ID-Flex 3. Carts that would previously have been out of service for weeks are now back on the wards in minutes.
The Trust also has a direct support relationship with Kinetic-ID that keeps the fleet running without relying on overseas parts or expensive third-party engineers. Any issue that can’t be resolved on site is handled through the courier and repair cycle, with a five-day turnaround that keeps the spare bank stocked and the wards equipped.
About Kinetic-ID
Kinetic-ID Ltd is a fast-growing Med-Tech company specialising in the design and manufacture of mobile workstations and other powered devices.
ID-Flex 3 is a lightweight mobile workstation, purpose-built for bedside care on busy wards. Nurse-first mobility with electronic height adjustment for seated or standing use. EN 60601-certified medical-grade DC power for safe operation near critical care equipment. A removable pod design that your team can service on site, minimising downtime.